An item is missing from my orderUpdated 5 months ago

We’re sorry to hear that an item is missing from your order, rest assured we’re here to help resolve this quickly.

Here’s what to do:

1. Check for split shipments: Sometimes, orders may be split into multiple shipments. If you’ve received a partial order, please check your emails for dispatch notifications or tracking information for additional packages.

2. Contact us: If the item is still missing, get in touch with our customer service team via:

   • Chat: Select the chat icon 

   • Email: [email protected]

   • Phone: 0800 158 3800

3. Provide details: Please have your order number ready and let us know which item is missing. This will help us investigate and resolve the issue as quickly as possible.

What happens next?

• We’ll review your order and check our records to confirm the missing item.

• If the item was not dispatched, we’ll arrange for it to be sent to you immediately.

• If the item was dispatched but is missing, we’ll work with our courier to locate it. If it cannot be found, we’ll send a replacement or issue a refund.

Our commitment to you:
We understand how frustrating it can be when an item is missing, and we sincerely apologise for any inconvenience caused. Please rest assured that we’ll work swiftly to resolve the matter and keep you updated every step of the way.