An Item Is Missing From My Order | The VaultUpdated 11 hours ago
We're sorry to hear that an item is missing from your order. Don't worry — our team will help resolve this as quickly as possible.
What To Check First
- Check for split shipments
Sometimes orders are shipped in multiple packages. If you have received a partial order, check your dispatch confirmation emails or tracking information to see if additional parcels are on the way.
Still Missing an Item?
If the item has not arrived and no additional shipments are expected, please contact our support team.
- Live Chat: Select the chat icon on this page
- Email: [email protected]
- Phone: 01482 692873
Please have your order number ready and let us know which item is missing so we can investigate quickly.
What Happens Next?
- We will review your order and shipping records.
- If the item was not dispatched, we will arrange immediate shipment.
- If the parcel was dispatched but lost in transit, we will investigate with the courier.
- If the item cannot be located, we will arrange a replacement or issue a refund.
Our Commitment
We understand how frustrating missing items can be and sincerely apologise for the inconvenience. Our team will work quickly to resolve the issue and keep you updated throughout the process.