Return unused items within 30 days of delivery. Learn how to start a return, print a return label and receive your refund.

<p>At The Vault, you can return unused merchandise within <strong>30 days of delivery</strong>.</p><p>You can start your return quickly through your account page:</p><p><a href="https://account.thevault.co.uk/orders"><strong><span style="color: rgb(44, 130, 201);">Start your return here</span></strong></a></p><p><br></p><h2 id="how-our-returns-work"><span style="color: rgb(7, 120, 207);">How Our Returns Work</span></h2><h3 id="for-uk-customers"><span style="color: rgb(7, 120, 207);">For UK Customers</span></h3><ol><li><strong>Start your return</strong><br>Log in to your account, select the order and choose the item(s) you want to return.</li><li><strong>Free UK returns</strong><br>Once your return request is approved, we will provide a free return label.</li><li><strong>Pack and send</strong><ul><li>Pack items securely in their original packaging.</li><li>Print and attach the return label.</li><li>Cover or remove any previous shipping labels.</li><li>Drop the parcel at the carrier listed on the return label.</li></ul></li></ol><h3 id="for-international-customers"><span style="color: rgb(7, 120, 207);">For International Customers</span></h3><ol><li><strong>Start your return</strong><br>Log in to your account and request a return from your order history.</li><li><strong>Return shipping</strong><br>International customers are responsible for arranging and paying for return shipping.</li><li><strong>Send the item</strong><br>Ship the package to the return address provided using a tracked shipping service.</li></ol><h2 id="what-happens-after-we-receive-your-return"><span style="color: rgb(7, 120, 207);">What Happens After We Receive Your Return?</span></h2><p>Once your return arrives at our warehouse, our team will inspect the item(s).</p><p>If the return meets our policy requirements, your refund will be processed within <strong>2&#x2013;3 business days</strong>.</p><h2 id="return-eligibility"><span style="color: rgb(7, 120, 207);">Return Eligibility</span></h2><p>To qualify for a refund or exchange, items must:</p><ul><li>Be unused and in original condition</li><li>Include all tags and labels</li><li>Be returned in original packaging</li></ul><p>We reserve the right to refuse a refund if items are returned damaged, worn, or incomplete.</p><h2 id="faulty-or-damaged-items"><span style="color: rgb(7, 120, 207);">Faulty or Damaged Items</span></h2><p>If your item arrives faulty, damaged, or not as described, please contact our support team and we will resolve the issue as quickly as possible.</p><ul><li><strong>Live Chat:</strong> Use the chat icon</li><li><strong>Email:</strong> <a href="mailto:support@thevault.co.uk"><span style="color: rgb(44, 130, 201);">support@thevault.co.uk</span></a></li><li><strong>Phone:</strong> 01482 692873</li></ul>

How to Return an Order | The Vault

Missing an item from your order? Learn what to check first and how to contact The Vault support team so we can resolve the issue quickly.

<p>We&apos;re sorry to hear that an item is missing from your order. Don&apos;t worry &#x2014; our team will help resolve this as quickly as possible.</p><h2 id="what-to-check-first"><span style="color: rgb(7, 120, 207);">What To Check First</span></h2><ol><li><strong>Check for split shipments</strong><br>Sometimes orders are shipped in multiple packages. If you have received a partial order, check your dispatch confirmation emails or tracking information to see if additional parcels are on the way.</li></ol><h2 id="still-missing-an-item"><span style="color: rgb(7, 120, 207);">Still Missing an Item?</span></h2><p>If the item has not arrived and no additional shipments are expected, please contact our support team.</p><ul><li><strong>Live Chat:</strong> Select the chat icon on this page</li><li><strong>Email:</strong> <a href="mailto:support@thevault.co.uk"><span style="color: rgb(44, 130, 201);">support@thevault.co.uk</span></a></li><li><strong>Phone:</strong> 01482 692873</li></ul><p>Please have your <strong>order number</strong> ready and let us know which item is missing so we can investigate quickly.</p><h2 id="what-happens-next"><span style="color: rgb(7, 120, 207);">What Happens Next?</span></h2><ul><li>We will review your order and shipping records.</li><li>If the item was not dispatched, we will arrange immediate shipment.</li><li>If the parcel was dispatched but lost in transit, we will investigate with the courier.</li><li>If the item cannot be located, we will arrange a replacement or issue a refund.</li></ul><h2 id="our-commitment"><span style="color: rgb(7, 120, 207);">Our Commitment</span></h2><p>We understand how frustrating missing items can be and sincerely apologise for the inconvenience. Our team will work quickly to resolve the issue and keep you updated throughout the process.</p>

An Item Is Missing From My Order | The Vault

Received a damaged or faulty item? Learn how to report the issue and send photos so The Vault support team can resolve it quickly.

<p>At The Vault, we take pride in maintaining high quality standards. Every product is carefully inspected and securely packaged to prevent damage during transit.</p><p>However, if your item arrives damaged or faulty, we&apos;re here to help resolve the issue quickly.</p><h2 id="what-to-do"><span style="color: rgb(7, 120, 207);">What To Do</span></h2><p>Please send our support team the following information:</p><ul><li><strong>Your order number</strong></li><li><strong>The item name or product</strong></li><li><strong>A description of the damage or fault</strong></li><li><strong>Clear photos of the item, damage and packaging</strong> (this helps us investigate the issue quickly)</li></ul><p>You can send this information to:</p><ul><li><strong>Email:</strong> <a href="mailto:support@thevault.co.uk"><span style="color: rgb(44, 130, 201);">support@thevault.co.uk</span></a></li><li><strong>Live Chat:</strong> Select the chat icon</li><li><strong>Phone:</strong> 01482 692873</li></ul><h2 id="what-happens-next"><span style="color: rgb(7, 120, 207);">What Happens Next?</span></h2><ul><li>Our team will review the details and photos provided.</li><li>If the item is confirmed as damaged or faulty, we will provide a <strong>free return label</strong>.</li><li>Once we receive the item, we will arrange a <strong>replacement or repair</strong>.</li></ul><h2 id="our-commitment"><span style="color: rgb(7, 120, 207);">Our Commitment</span></h2><p>We understand how disappointing it can be to receive a damaged item and sincerely apologise for the inconvenience.</p><p>Our team will work quickly to resolve the issue and keep you informed throughout the process.</p>

My Item Has Arrived Damaged or Faulty | The Vault

Received the wrong item or something unexpected? Learn how to contact The Vault support team so we can resolve the issue quickly.

<p>We&apos;re sorry to hear that your order wasn&apos;t what you expected. At The Vault, we want every customer to be completely satisfied with their purchase.</p><p>If something isn&apos;t right with your order, our support team will work quickly to resolve the issue.</p><h2 id="what-to-do"><span style="color: rgb(7, 120, 207);">What To Do</span></h2><p>Please have the following information ready when contacting us:</p><ul><li><strong>Your order number</strong></li><li><strong>A description of the issue</strong> (for example: wrong item, incorrect size, missing parts)</li><li><strong>Photos of the item</strong> if applicable &#x2014; this helps us investigate the issue quickly</li></ul><h2 id="contact-our-support-team"><span style="color: rgb(7, 120, 207);">Contact Our Support Team</span></h2><ul><li><strong>Live Chat:</strong> Select the chat icon</li><li><strong>Email:</strong> <a href="mailto:support@thevault.co.uk"><span style="color: rgb(44, 130, 201);">support@thevault.co.uk</span></a></li><li><strong>Phone:</strong> 01482 692873</li></ul><h2 id="what-happens-next"><span style="color: rgb(7, 120, 207);">What Happens Next?</span></h2><ul><li>We will review the details you provide.</li><li>Our team will investigate the issue and confirm what went wrong.</li><li>We will arrange the correct item to be sent or provide an appropriate solution.</li></ul><h2 id="our-commitment"><span style="color: rgb(7, 120, 207);">Our Commitment</span></h2><p>We understand how frustrating it can be when an order isn&apos;t what you expected and sincerely apologise for the inconvenience.</p><p>Our team will work quickly to resolve the issue and keep you informed throughout the process.</p>

I Didn’t Receive What I Expected | The Vault

Learn how long refunds take at The Vault, including inspection time, processing times and when the funds will appear in your account.

<p>Once we receive your returned item, our team will inspect it before approving your refund.</p><h2 id="return-inspection"><span style="color: rgb(7, 120, 207);">Return Inspection</span></h2><p>Please allow <strong>up to 2 business days</strong> for our team to inspect the returned item(s) and approve your refund.</p><h2 id="refund-processing"><span style="color: rgb(7, 120, 207);">Refund Processing</span></h2><p>Once approved, we will <strong>issue the refund to your original payment method</strong>.</p><p>You will receive an <strong>email confirmation</strong> once the refund has been processed.</p><h2 id="when-the-refund-appears"><span style="color: rgb(7, 120, 207);">When The Refund Appears</span></h2><p>After the refund has been issued:</p><ul><li>Most refunds appear within <strong>2&#x2013;3 business days</strong>.</li><li>Some payment providers or banks may take <strong>up to 10 business days</strong>.</li></ul><h2 id="still-waiting-for-your-refund"><span style="color: rgb(7, 120, 207);">Still Waiting For Your Refund?</span></h2><p>If you haven&apos;t received your refund after this time, please contact our support team:</p><ul><li><strong>Live Chat:</strong> Select the chat icon</li><li><strong>Email:</strong> <a href="mailto:support@thevault.co.uk"><span style="color: rgb(44, 130, 201);">support@thevault.co.uk</span></a></li><li><strong>Phone:</strong> 01482 692873</li></ul>

When Will I Receive My Refund? | The Vault

Learn how to exchange a product at The Vault, including the steps to request an exchange and the requirements for returned items.

<p>Yes, you can exchange a product at The Vault. We want to make sure you&#x2019;re completely happy with your purchase, and our exchange process is simple and straightforward.</p><h2 id="how-to-request-an-exchange"><span style="color: rgb(7, 120, 207);">How To Request An Exchange</span></h2><ol><li><p><strong>Email our support team</strong> at <a href="mailto:support@thevault.co.uk"><span style="color: rgb(44, 130, 201);">support@thevault.co.uk</span></a> with the following details:</p><ul><li>Your order number</li><li>The item you&apos;d like to exchange</li><li>The reason for the exchange</li></ul></li><li><p><strong>Exchange confirmation</strong>: Our team will review your request and confirm if the exchange can be arranged.</p></li><li><p><strong>Send your item</strong>: Pack the item securely in its original packaging and send it to the return address we provide.</p></li></ol><h2 id="what-happens-next"><span style="color: rgb(7, 120, 207);">What Happens Next?</span></h2><ul><li>Once we receive your return, our team will inspect the item.</li><li>If the item meets our return conditions, we&#x2019;ll process your exchange.</li><li>Your replacement item will then be shipped to you as soon as possible.</li></ul><h2 id="exchange-conditions"><span style="color: rgb(7, 120, 207);">Exchange Conditions</span></h2><p>To be eligible for an exchange, returned items must:</p><ul><li>Be in their original condition</li><li>Be unworn and unused</li><li>Have all original tags attached</li><li>Be returned in the original packaging</li></ul><p>We reserve the right to refuse an exchange if the item is returned in unsuitable condition.</p><h2 id="need-help"><span style="color: rgb(7, 120, 207);">Need Help?</span></h2><p>If you have any questions about exchanges, please contact our team:</p><ul><li><strong>Live Chat:</strong> Select the chat icon</li><li><strong>Email:</strong> <a href="mailto:support@thevault.co.uk"><span style="color: rgb(44, 130, 201);">support@thevault.co.uk</span></a></li><li><strong>Phone:</strong> 01482 692873</li></ul>

Can I Exchange a Product? | The Vault

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The Vault Support

Learn how to return an order to The Vault, report damaged or missing items, request exchanges and find out when refunds are issued.

Returns & Refunds | The Vault Help Centre

Help with returns, refunds, damaged items, missing products and exchanges. Learn how to return an order and when to expect your refund.