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The Vault Support

Need help? Visit The Vault’s Help Centre for FAQs, order support, returns, shipping information, and how to contact us. Get professional advice from our expert team. Quick answers, helpful guidance, and all-round customer support.

Customer Help Centre - The Vault

Placing an order

When will my order be confirmed?

Can I change or cancel my order?

How do I get order updates?

Order

Payment methods

Paying with Klarna

The Vault promo/discount codes

Gift Cards

Are you VAT Registered?

Billing

When will my order be dispatched?

How do I track my order?

My delivery has not arrived on time

Can I collect my order?

Customs Clearance

Shipping

How to return an item/order

An item is missing from my order

My item has arrived damaged or faulty

I didn’t receive what I expected

When will I receive my refund?

Can I exchange a product?

Returns

Login to my account

Manage my orders

Changing my details

Is The Vault authentic?

Introducing NFC Authentication

Do your signed items come with a Certificates Of Authenticity?

Do your items have photos of the signings?

Authenticity

Football shirt sizing guide

What types of football shirts do you sell?

Are your football shirts genuine?

Are your football shirts new or used?

How do you condition grade your shirts?

Football Shirts

How to place, confirm, change & cancel your order with The Vault...

All major payment methods accepted. Learn more about Klarna, Discount & Gift Cards...

Order before 16:00 for same day dispatch. Get Shipping rates & Delivery support...

Get help with returns, refunds, exchanges, missing items, damage & order issues...

Login support. Manage your account and orders all in place...

Discover how The Vault comprehensively guarantees authenticity...

Section dedicated to questions commonly asked about our football shirts...

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