Can I exchange a product?Updated 5 months ago
Yes, you can exchange a product at The Vault! We want to make sure you’re completely happy with your purchase, and our exchange process is simple and straightforward.
Here’s how it works:
Email us: Contact us at [email protected] with the following details:
Your order number.
The item you’d like to exchange.
The reason for the exchange.
Exchange Confirmation: Once we receive your email, we will confirm if we can facilitate the exchange.
Send your item: Pack the item securely in its original packaging and send it to the provided return address.
What happens next?
Once we receive your return, our team will inspect the item to ensure it meets our returns policy.
If everything is in order, we’ll process your exchange and send out the replacement item as soon as possible.
Our Returns Policy:
To be eligible for an exchange, returned items must:
Be in their original condition, unworn, and unused.
Have all original tags and labels attached.
Be returned in their original packaging, without any damage.
We reserve the right to refuse an exchange if the item is returned in an unsuitable condition (e.g., damaged, worn, or without tags).
If you have any questions about the exchange process, please contact our customer service team at:
Chat: Select the chat icon
Email: [email protected]
Phone: 0800 158 3800