My delivery has not arrived on timeUpdated 8 hours ago
We're sorry to hear that your delivery hasn't arrived as expected. At The Vault, we ensure all orders are dispatched promptly and understand how disappointing delays can be.
Check Your Tracking Information
All orders are sent fully tracked, so you can monitor your package’s journey from dispatch to delivery.
You can find your tracking information in the dispatch confirmation email we sent when your order was shipped.
If your order has not arrived by the expected delivery date, please check the tracking details first. This will provide the most up-to-date status of your delivery, including:
- Delivery delays
- Delivery attempts
- An updated estimated delivery date
What Happens Next?
If your package still hasn't arrived after 7 days, please contact our support team so we can investigate with the courier.
We will begin an investigation into the missing parcel and work directly with the courier to help locate your item.
If the courier confirms that your item is lost and cannot be delivered, we will issue a full refund.
Please note that couriers may take up to 30 days to officially declare a parcel as lost while they attempt to locate the package within their delivery network.
Need Help?
If you have any questions, our support team is here to help.
- Chat: Select the chat icon
- Email: [email protected]
- Phone: 01482 692873