Orders placed before 5PM Monday–Friday or before 11:30AM Saturday are usually dispatched the same day. Orders placed after the dispatch cut-off time will ship the next working day.

<h2 id="weekday-dispatch">Weekday Dispatch</h2>Orders placed before 5PM (Monday &#x2013; Friday) are usually dispatched the same day. [UK time]<h2 id="saturday-dispatch">Saturday Dispatch</h2>Orders placed before 11:30AM on Saturday are also dispatched the same day. [UK time]<h2 id="orders-after-the-cut-off-time">Orders After the Cut-Off Time</h2>Orders placed after the daily dispatch cut-off time will be shipped on the next working day.Please note that orders placed on Sundays or UK Bank Holidays will be dispatched on the next working day.<h2 id="shipping-confirmation">Shipping Confirmation</h2>Once your order has been dispatched you will receive a shipping confirmation email which includes your tracking information.

When will my order be dispatched?

Once your order has been dispatched you will receive a shipping confirmation email with your tracking number and a link to track your order.

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email.This email contains your tracking number and a link to track your order directly with our shipping partner.<h2 id="didnt-receive-the-tracking-email">Didn&#x2019;t Receive the Tracking Email?</h2>If you have not received your shipping confirmation email, you can still find your tracking details in your account.<a href="https://account.thevault.co.uk/orders">Access your order history here&#xA0;</a>Log in using the same email address used when placing your order.<h2 id="where-can-i-find-my-tracking-number">Where Can I Find My Tracking Number?</h2>From your order history, select your order to view the latest tracking information. You can then click the tracking number to follow your delivery directly with our shipping partner.

How do I track my order?

If your delivery has not arrived on time, check your tracking information first. All orders are fully tracked and updates will show the latest delivery status.

We&apos;re sorry to hear that your delivery hasn&apos;t arrived as expected. At The Vault, we ensure all orders are dispatched promptly and understand how disappointing delays can be.<h2 id="check-your-tracking-information">Check Your Tracking Information</h2>All orders are sent fully tracked, so you can monitor your package&#x2019;s journey from dispatch to delivery.You can find your tracking information in the dispatch confirmation email we sent when your order was shipped.If your order has not arrived by the expected delivery date, please check the tracking details first. This will provide the most up-to-date status of your delivery, including:<ul><li>Delivery delays</li><li>Delivery attempts</li><li>An updated estimated delivery date</li></ul><h2 id="what-happens-next">What Happens Next?</h2>If your package still hasn&apos;t arrived after 7 days, please contact our support team so we can investigate with the courier.We will begin an investigation into the missing parcel and work directly with the courier to help locate your item.If the courier confirms that your item is lost and cannot be delivered, we will issue a full refund.Please note that couriers may take up to 30 days to officially declare a parcel as lost while they attempt to locate the package within their delivery network.<h2 id="need-help">Need Help?</h2>If you have any questions, our support team is here to help.<ul><li>Chat: Select the chat icon</li><li>Email: <a href="mailto:support@thevault.co.uk">support@thevault.co.uk</a></li><li>Phone: 01482 692873</li></ul>

My delivery has not arrived on time

We currently do not offer an in-person collection service. All orders are delivered using fully tracked shipping services.

Due to the nature of our business operations and the secure environment of our premises, public access is restricted.Unfortunately, we are unable to offer an in-person collection service at this time.<h2 id="need-your-order-quickly">Need Your Order Quickly?</h2>We offer a range of fast and fully tracked delivery options to ensure your order reaches you as quickly as possible.For guaranteed next-day delivery, place your order before 5PM Monday to Friday and select the Express Shipping option at checkout.<h2 id="need-additional-help">Need Additional Help?</h2>If you need help with urgent gifts or special delivery requests, our team will be happy to assist.<ul><li>Chat: Select the chat icon</li><li>Email: <a href="mailto:support@thevault.co.uk">support@thevault.co.uk</a></li><li>Phone: 01482 692873</li></ul>

Can I collect my order?

Orders shipped outside the UK may be subject to customs clearance, import duties or taxes which are determined by the destination country.

When ordering to destinations outside the United Kingdom, your shipment may be subject to customs clearance and import fees.These charges are not included in your shipping cost and are determined by the customs authorities in the destination country.The Vault does not control or receive these charges.<h2 id="why-are-customs-charges-applied">Why Are Customs Charges Applied?</h2>Customs fees are applied by governments to regulate the import of goods and may include:<ul><li>Import duties</li><li>Taxes such as VAT or GST</li><li>Courier handling or clearance fees</li></ul>The exact amount depends on:<ul><li>Your country&apos;s import regulations</li><li>The declared value of the order</li><li>The type of goods being imported</li></ul><h2 id="how-can-i-estimate-customs-charges">How Can I Estimate Customs Charges?</h2>We recommend checking your country&apos;s customs authority website for guidance before placing an order.Helpful resources:<ul><li>Ireland: <a href="https://www.revenue.ie/en/customs-traders-and-agents/index.aspx">Revenue Ireland Customs</a></li><li>USA: <a href="https://www.cbp.gov/trade/basic-import-export/importing-basics">US Customs &amp; Border Protection</a></li><li>European Union: <a href="https://ec.europa.eu/taxation_customs/business/calculation-customs-duties_en">EU Customs Duties Information</a></li><li>China: <a href="http://english.customs.gov.cn/">China Customs</a></li></ul><h2 id="who-pays-customs-fees">Who Pays Customs Fees?</h2>Import duties and customs charges are the responsibility of the recipient.We recommend checking local customs regulations before placing an order, particularly for high-value items, to avoid unexpected costs.

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Learn about The Vault shipping and delivery times including same day dispatch before 17:00, order tracking and delivery support.

Shipping & Delivery | The Vault Help Centre

Find information about The Vault shipping and delivery options including dispatch times, tracking your order, delivery estimates and support for delayed deliveries.

Shipping & Delivery

How to Place an Order | The Vault

When Is My Order Confirmed? | The Vault

Can I Change or Cancel My Order? | The Vault

How Do I Get Order Updates? | The Vault

Orders

What Payment Methods Does The Vault Accept?

Can I Pay with Klarna at The Vault?

Does The Vault Offer Promo or Discount Codes?

Does The Vault Offer Gift Cards?

Are you VAT Registered?

Payments & Billing

How to Return an Order | The Vault

An Item Is Missing From My Order | The Vault

My Item Has Arrived Damaged or Faulty | The Vault

I Didn’t Receive What I Expected | The Vault

When Will I Receive My Refund? | The Vault

Can I Exchange a Product? | The Vault

Returns & Refunds

How to Log in to Your Account | The Vault

How to Manage Your Orders | The Vault

How to Change Your Account Details | The Vault

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Introducing Vault Verify™ NFC Authentication

Do your signed items come with a Certificates Of Authenticity?

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Authenticity

What Types of Football Shirts Does The Vault Sell?

Are Your Football Shirts Genuine? | The Vault

Are Your Football Shirts New or Used? | The Vault

How Do You Condition Grade Your Shirts? | The Vault

Football Shirts

What Products Do You Sell? | The Vault

Are Your Shirts Professionally Framed? | The Vault

Can You Frame My Shirt? | The Vault

Do You Buy Signed Memorabilia? | The Vault

Do You Provide Valuations? | The Vault

Products & Service