My Item Has Arrived Damaged or Faulty | The VaultUpdated 11 hours ago

At The Vault, we take pride in maintaining high quality standards. Every product is carefully inspected and securely packaged to prevent damage during transit.

However, if your item arrives damaged or faulty, we're here to help resolve the issue quickly.

What To Do

Please send our support team the following information:

• Your order number
• The item name or product
• A description of the damage or fault
• Clear photos of the item, damage and packaging (this helps us investigate the issue quickly)

You can send this information to:

• Email: [email protected]
• Live Chat: Select the chat icon
• Phone: 01482 692873

What Happens Next?

• Our team will review the details and photos provided.
• If the item is confirmed as damaged or faulty, we will provide a free return label.
• Once we receive the item, we will arrange a replacement or repair.

Our Commitment

We understand how disappointing it can be to receive a damaged item and sincerely apologise for the inconvenience.

Our team will work quickly to resolve the issue and keep you informed throughout the process.