Privacy policyUpdated 11 hours ago
Last updated: March 2026
This Privacy Policy explains how The Vault Memorabilia Ltd (“The Vault”, “we”, “us”, or “our”) collects, uses and protects your personal information when you visit our website, make a purchase, or interact with our services.
The Vault Memorabilia Ltd
Company Number: 13246798
Registered Address:
The Vault
Unit G4, Beverley Enterprise Centre
Beck View Road
Beverley
HU17 0JT
United Kingdom
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Who This Policy Applies To
This Privacy Policy applies to anyone who interacts with The Vault, including customers who:
Visit our website
Create an account
Purchase products
Subscribe to our marketing emails
Enter competitions or promotions
Interact with us on social media
Contact our customer support team
Personal Information We Collect
When you interact with our website or services we may collect the following types of personal information.
Contact Information
Name
Billing address
Delivery address
Email address
Telephone number
Order Information
Products purchased
Order history
Delivery details
Returns and refunds
Account Information
Username and account details
Purchase history
Preferences and feedback
Payment Information
Payments are processed securely through our payment providers. We do not store full payment card details on our systems.
Technical and Website Information
When you use our website we may collect:
IP address
Browser type
Device information
Pages visited
Website activity and browsing behaviour
Marketing and Preferences
Email marketing preferences
Survey responses
Interests or preferences relating to our products
Social Media Information
If you interact with us through social media we may collect publicly available information such as:
Social media usernames
Posts or comments directed to us
How We Collect Your Information
We collect personal information in several ways:
When you place an order on our website
When you create an account
When you subscribe to marketing emails
When you contact our support team
When you interact with us on social media
When you enter competitions or promotions
Through cookies and analytics tools on our website
How We Use Your Personal Information
We use your personal information to:
Process and fulfil orders
Deliver products and services
Provide customer support
Manage returns and refunds
Send order confirmations and delivery updates
Improve our website and services
Analyse website performance and customer behaviour
Send marketing communications (if you have opted in)
Prevent fraud and protect our business
Comply with legal obligations
Our Legal Basis for Processing Data
Under UK GDPR we must have a lawful basis for processing your personal data.
We rely on the following legal bases:
Contract
To process and fulfil orders you place with us.
Legitimate Interests
To operate, improve and promote our business.
Consent
For email marketing and certain cookies.
Legal Obligation
To comply with tax, financial and regulatory requirements.
Marketing Communications
If you subscribe to our marketing emails, we may send updates about:
New product releases
Promotions and special offers
Competitions and events
News from The Vault
You can unsubscribe from marketing communications at any time by:
Clicking the unsubscribe link in any marketing email
Contacting us at [email protected]
Please note that service emails (such as order confirmations or shipping updates) will still be sent when necessary.
Third-Party Services We Use
To operate our website and services we use trusted third-party providers.
These may include:
Shopify
Our online store is hosted by Shopify, which processes order data and stores customer information required to fulfil purchases.
Klaviyo
We use Klaviyo to manage email marketing and customer communications.
Payment Providers
Payments may be processed by secure payment providers such as card processors, PayPal, Klarna or similar services.
Shipping Providers
Delivery companies are provided with the information necessary to deliver your order.
Google Analytics
We use Google Analytics to understand how customers use our website and improve user experience.
These providers may process personal data on our behalf.
Cookies and Website Tracking
Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.
Cookies may be used to:
Remember your preferences
Enable essential website functionality
Analyse website usage
Support marketing and advertising
When you first visit our website, you will be asked to accept or manage cookies through our cookie banner.
You can also control cookies through your browser settings.
How Long We Keep Your Data
We retain personal data only for as long as necessary.
Typically:
Customer information
Up to 6 years after your last purchase, in line with tax and accounting requirements.
Marketing information
Up to 2 years after your last interaction if you have not made a purchase.
In some cases we may retain information longer if required for legal or regulatory reasons.
Data Security
We take appropriate technical and organisational measures to protect personal information from unauthorised access, loss or misuse.
Your Data Protection Rights
Under UK GDPR you have rights regarding your personal data.
These include the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Object to certain types of processing
Restrict processing
Request transfer of your data
Withdraw consent for marketing communications
To exercise any of these rights please contact:
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
The latest version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy or how we process your data, please contact: