Yes. The Vault Memorabilia LTD is a fully registered UK limited company. Learn more about our company registration and business compliance.

Yes. The Vault Memorabilia LTD, trading as The Vault, is a fully registered limited company based in the United Kingdom.<h2 id="company-registration">Company Registration</h2>Our official UK company registration number is 13246798.We operate in full compliance with all applicable UK business regulations and company laws.<h2 id="customer-confidence">Customer Confidence</h2>Being a registered UK company ensures that our business meets the legal standards required for legitimate operations, giving our customers confidence and transparency in every transaction.

Is The Vault a registered company?

Learn how orders from The Vault are processed, dispatched and delivered. Our shipping policy explains delivery options, dispatch times and important information about shipping your order.

This Shipping Policy explains how orders from The Vault are processed, dispatched and delivered.Last updated: March 2026This Shipping Policy explains how orders from The Vault Memorabilia Ltd are processed, dispatched and delivered.&#xA0;<hr data-start="652" data-end="655"><h2 data-section-id="s6dvn9" data-start="657" data-end="686" id="order-processing--dispatch">Order Processing &amp; Dispatch</h2>We aim to dispatch orders as quickly as possible.Our dispatch cut-off times are:Monday &#x2013; Friday Orders placed before 5:00 PM (UK time) are dispatched the same day.Saturday Orders placed before 11:30 AM (UK time) are dispatched the same day.Orders placed after the daily dispatch cut-off time will be dispatched on the next business day.Orders placed on Sundays or UK Bank Holidays will be dispatched on the next working day.Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.&#xA0;<hr data-start="1285" data-end="1288"><h2 data-section-id="bxts11" data-start="1290" data-end="1306" id="shipping-rates">Shipping Rates</h2>Shipping costs are calculated automatically at checkout.Rates are determined using live carrier pricing, based on:<ul data-start="1434" data-end="1516"><li data-section-id="1sst394" data-start="1434" data-end="1451">shipment weight</li><li data-section-id="1u6jx13" data-start="1452" data-end="1466">package size</li><li data-section-id="1i98mi0" data-start="1467" data-end="1489">delivery destination</li><li data-section-id="92s9jg" data-start="1490" data-end="1516">selected shipping method</li></ul>Estimated delivery times and prices may be shown on product pages, however final shipping costs and delivery options are confirmed at checkout.&#xA0;<hr data-start="1667" data-end="1670"><h2 data-section-id="4w9ri4" data-start="1672" data-end="1688" id="delivery-times">Delivery Times</h2>Estimated delivery times are shown:<ul data-start="1727" data-end="1759"><li data-section-id="aulxgi" data-start="1727" data-end="1745">on product pages</li><li data-section-id="c82rth" data-start="1746" data-end="1759">at checkout</li></ul>These estimates are provided by the courier and should be considered guidelines rather than guaranteed delivery dates.Delivery times may vary depending on:<ul data-start="1924" data-end="2023"><li data-section-id="61a8mb" data-start="1924" data-end="1952">courier network conditions</li><li data-section-id="oq2ugz" data-start="1953" data-end="1973">customs processing</li><li data-section-id="afyrbq" data-start="1974" data-end="1995">weather disruptions</li><li data-section-id="ianak9" data-start="1996" data-end="2023">local delivery conditions</li></ul>&#xA0;<hr data-start="2025" data-end="2028"><h2 data-section-id="qd03nt" data-start="2030" data-end="2049" id="shipping-partners">Shipping Partners</h2>We work with trusted delivery providers including:<ul data-start="2103" data-end="2188"><li data-section-id="16xsjjs" data-start="2103" data-end="2110">DPD</li><li data-section-id="17bs3pa" data-start="2111" data-end="2118">UPS</li><li data-section-id="c5vslk" data-start="2119" data-end="2133">Royal Mail</li><li data-section-id="1ajk5ut" data-start="2134" data-end="2188">Other international logistics partners when required</li></ul>The courier used will depend on destination and shipment type.All orders are shipped fully tracked.&#xA0;<hr data-start="2301" data-end="2304"><h2 data-section-id="1ufagty" data-start="2306" data-end="2327" id="tracking-your-order">Tracking Your Order</h2>Once your order has been dispatched, you will receive a shipping confirmation email containing:<ul data-start="2430" data-end="2509"><li data-section-id="1d49iol" data-start="2430" data-end="2452">your tracking number</li><li data-section-id="ol5ik3" data-start="2453" data-end="2509">a tracking link for the courier handling your delivery</li></ul>If you cannot find your tracking email, you can also view tracking information by logging into your account page using the email address used for your purchase.&#xA0;<hr data-start="2677" data-end="2680"><h2 data-section-id="156w4r9" data-start="2682" data-end="2705" id="delivery-confirmation">Delivery Confirmation</h2>Our courier partners may confirm delivery using methods such as:<ul data-start="2773" data-end="2906"><li data-section-id="75ya7b" data-start="2773" data-end="2797">delivery photographs</li><li data-section-id="1uy6gq5" data-start="2798" data-end="2823">GPS delivery location</li><li data-section-id="7t6eh6" data-start="2824" data-end="2856">timestamped tracking updates</li><li data-section-id="1v30mth" data-start="2857" data-end="2906">signature confirmation (for certain deliveries)</li></ul>These confirmations are considered valid proof of delivery.&#xA0;<hr data-start="2973" data-end="2976"><h2 data-section-id="ty5kak" data-start="2978" data-end="2995" id="delivery-delays">Delivery Delays</h2>If your delivery has not arrived by the estimated delivery date, please first check the tracking information, as this will provide the most up-to-date delivery status.Tracking updates may show:<ul data-start="3198" data-end="3270"><li data-section-id="dcq40a" data-start="3198" data-end="3217">delivery attempts</li><li data-section-id="e9901e" data-start="3218" data-end="3235">delivery delays</li><li data-section-id="r4276c" data-start="3236" data-end="3270">updated estimated delivery dates</li></ul>If your order has not arrived within 7 days after the expected delivery date, please contact our support team so we can investigate with the courier.Courier investigations may take time, and in some cases it may take up to 30 days for a parcel to be officially declared lost by the courier.If the courier confirms the parcel is lost, we will issue a replacement or full refund.&#xA0;<hr data-start="3667" data-end="3670"><h2 data-section-id="1wy11yg" data-start="3672" data-end="3706" id="international-shipping--customs">International Shipping &amp; Customs</h2>For orders delivered outside the United Kingdom, shipments may be subject to import duties, taxes or customs fees imposed by the destination country.These charges are determined by local customs authorities and are not included in the shipping cost or purchase price.Customers are responsible for paying any customs duties or import charges required to release the shipment.Customs clearance procedures may occasionally cause delivery delays which are outside our control.For more information about customs fees, we recommend consulting your country&#x2019;s customs authority before placing an order.&#xA0;<hr data-start="4324" data-end="4327"><h2 data-section-id="k1ogji" data-start="4329" data-end="4347" id="order-collection">Order Collection</h2>Due to the nature of our operations and the secure environment of our premises, in-person collection is not available.All orders must be delivered via courier.&#xA0;<hr data-start="4516" data-end="4519"><h2 data-section-id="fuypwc" data-start="4521" data-end="4547" id="need-your-order-quickly">Need Your Order Quickly?</h2>We offer a range of fast and fully tracked delivery options.For next-day delivery, place your order before 4:00 PM Monday to Friday and select the Express shipping option at checkout.&#xA0;<hr data-start="4752" data-end="4755"><h2 data-section-id="h9rz8m" data-start="4757" data-end="4766" id="contact">Contact</h2>If you have any questions about shipping or delivery, please contact our support team.Chat: Available via our website Email: <a data-start="4897" data-end="4919" rel="noopener">support@thevault.co.uk</a> Phone: 01482 692873

Shipping Policy

Read The Vault’s returns and refund policy. Learn how to return an item, how long you have to request a return, and how refunds are processed.

At The Vault, we want you to shop with confidence. If something isn&#x2019;t quite right with your order, we&#x2019;re here to help.We offer 30-day returns, meaning you have 30 days from the date your order is delivered to request a return.&#xA0;<hr data-end="728" data-start="725"><h2 data-end="753" data-start="730" data-section-id="lmekue" id="how-to-start-a-return">How to Start a Return</h2>The easiest way to return an item is through your account page.Simply:<ol data-end="975" data-start="833"><li data-end="860" data-start="833" data-section-id="1knma8i">Log in to your account</li><li data-end="883" data-start="861" data-section-id="oxcksu">Select your order</li><li data-end="913" data-start="884" data-section-id="y0qdwz">Click &#x201C;Return Order&#x201D;</li><li data-end="975" data-start="914" data-section-id="1iyrpmn">Choose the item(s) you want to return and provide a reason</li></ol>Once your return request has been submitted, our team will review it and provide the next steps.If you&apos;re unable to access your account, you can contact our support team and we&#x2019;ll assist you.&#xA0;<hr data-end="1175" data-start="1172"><h2 data-end="1189" data-start="1177" data-section-id="ql52qp" id="uk-returns">UK Returns</h2>We offer free returns within the UK.Once your return request has been processed, you will receive a free tracked return label.Please:<ul data-end="1531" data-start="1338"><li data-end="1392" data-start="1338" data-section-id="1m2ajqo">Pack the item securely in its original packaging</li><li data-end="1422" data-start="1393" data-section-id="bp92pi">Attach the return label</li><li data-end="1468" data-start="1423" data-section-id="1rtnxns">Remove or cover any old shipping labels</li><li data-end="1531" data-start="1469" data-section-id="1bnh59g">Drop the parcel off with the carrier listed on the label</li></ul>&#xA0;<hr data-end="1536" data-start="1533"><h2 data-end="331" data-start="307" data-section-id="18nnxxi" id="international-returns">International Returns</h2>International customers can initiate a return through their account page, in the same way as UK customers.Once your return request has been reviewed, we will provide the return address and instructions.Please note:<ul data-end="689" data-start="561"><li data-end="637" data-start="561" data-section-id="1ltv64f">Customers are responsible for arranging and paying for return shipping</li><li data-end="689" data-start="638" data-section-id="84zup4">We recommend using a tracked shipping service</li></ul>If you prefer, we may be able to arrange a return shipping label for international orders. The cost of the label will be confirmed with you in advance and deducted from your refund once the return is processed.When returning items internationally, customers must ensure the parcel is clearly marked as a &#x201C;returned item&#x201D; on the customs declaration form. This helps avoid import duties or customs charges.Please note that The Vault is not responsible for any customs duties or charges applied to returned parcels. If charges are applied due to incorrect customs declarations, we may deduct these costs from the refund or refuse the return.&#xA0;<hr data-end="1896" data-start="1893"><h2 data-end="1918" data-start="1898" data-section-id="j52erj" id="returns-conditions">Returns Conditions</h2>To be eligible for a refund or exchange, returned items must:<ul data-end="2153" data-start="1983"><li data-end="2009" data-start="1983" data-section-id="xdd4xz">Be unused and unworn</li><li data-end="2058" data-start="2010" data-section-id="3jgmhs">Be in the same condition you received them</li><li data-end="2107" data-start="2059" data-section-id="463527">Have all original tags and labels attached</li><li data-end="2153" data-start="2108" data-section-id="wyw6f">Be returned in their original packaging</li></ul>We reserve the right to refuse a refund or exchange if an item is returned in an unsuitable condition (for example: worn, damaged, missing packaging, or missing tags).&#xA0;<hr data-end="2331" data-start="2328"><h2 data-end="2342" data-start="2333" data-section-id="1ueamez" id="refunds">Refunds</h2>Once we receive your return, please allow our team up to 2 business days to inspect the item(s) and approve your refund.If everything is in order, we will issue the refund to your original payment method, and you&#x2019;ll receive an email confirmation once the refund has been processed.After the refund has been issued, it typically takes 2&#x2013;3 business days for the funds to appear in your account. Some banks or payment methods may take up to 10 business days.If you have not received your refund after this time, please contact our support team and we&#x2019;ll be happy to help.&#xA0;<hr data-end="2943" data-start="2940"><h2 data-end="2956" data-start="2945" data-section-id="1d9115a" id="exchanges">Exchanges</h2>If you would like to exchange an item, please contact us at:<a rel="noopener" data-end="3042" data-start="3020">support@thevault.co.uk</a>Please include:<ul data-end="3156" data-start="3061"><li data-end="3084" data-start="3061" data-section-id="15z6y2c">Your order number</li><li data-end="3122" data-start="3085" data-section-id="x3svch">The item you&#x2019;d like to exchange</li><li data-end="3156" data-start="3123" data-section-id="esvqbw">The reason for the exchange</li></ul>Once we confirm the exchange, we will provide return instructions.After we receive and inspect the returned item, we will send out the replacement product.&#xA0;<hr data-end="3320" data-start="3317"><h2 data-end="3338" data-start="3322" data-section-id="x9myul" id="custom-framing">Custom Framing</h2>Many of our framed products are custom assembled to order based on the framing option selected.If a framed item is returned, we may deduct the framing cost from the refund to cover the custom framing work that has already been completed.Typical framing deductions may include:<ul data-end="3696" data-start="3630"><li data-end="3650" data-start="3630" data-section-id="1cn83y1">Lite Frame &#x2013; &#xA3;80</li><li data-end="3675" data-start="3651" data-section-id="nhweog">Classic Frame &#x2013; &#xA3;100</li><li data-end="3696" data-start="3676" data-section-id="m1hiwq">Pro Frame &#x2013; &#xA3;200</li></ul>This deduction is applied at our discretion and typically only where the framing work has been completed for a specific order.&#xA0;<hr data-end="3833" data-start="3830"><h2 data-end="3871" data-start="3835" data-section-id="88sb10" id="faulty-damaged-or-incorrect-items">Faulty, Damaged or Incorrect Items</h2>If your item arrives damaged, faulty, or not as described, please contact us as soon as possible so we can resolve the issue.Please include:<ul data-end="4135" data-start="4021"><li data-end="4044" data-start="4021" data-section-id="15z6y2c">Your order number</li><li data-end="4064" data-start="4045" data-section-id="xgbujn">The item name</li><li data-end="4093" data-start="4065" data-section-id="153m1l2">A description of the issue</li><li data-end="4135" data-start="4094" data-section-id="7exol4">Photos of the product and packaging</li></ul>Contact us via:Email: <a rel="noopener" data-end="4183" data-start="4161">support@thevault.co.uk</a> Phone: 01482 692873 Live chat: Available on our websiteOur team will review the issue and arrange a replacement, repair, or refund where appropriate.&#xA0;<hr data-end="4348" data-start="4345"><h2 data-end="4373" data-start="4350" data-section-id="6csa00" id="return-responsibility">Return Responsibility</h2>When returning an item, please ensure:<ul data-end="4555" data-start="4415"><li data-end="4463" data-start="4415" data-section-id="10sdkvh">Old shipping labels are removed or covered</li><li data-end="4523" data-start="4464" data-section-id="3l52zn">Items are sent to the correct return address provided</li><li data-end="4555" data-start="4524" data-section-id="6bgoiu">You keep proof of postage</li></ul>We cannot issue refunds for parcels that are lost in transit or sent to an incorrect address.&#xA0;<hr data-end="4659" data-start="4656"><h2 data-end="4673" data-start="4661" data-section-id="1v5tahu" id="need-help">Need Help?</h2>If you have any questions about returns, refunds, or exchanges, our support team is always happy to help.<ul id="isPasted"><li>Chat: Select the chat icon&#xA0;</li><li>Email: <a href="mailto:support@thevault.co.uk">support@thevault.co.uk</a></li><li>Phone: <a data-dtype="d3ph" data-local-attribute="d3ph" href="https://www.google.com/search?q=the+vault+memroabilia&amp;rlz=1C5CHFA_enGB1183GB1183&amp;oq=the+vault+memroabilia&amp;gs_lcrp=EgZjaHJvbWUyBggAEEUYOTIJCAEQABgNGIAEMgYIAhBFGDsyCAgDEAAYFhgeMggIBBAAGBYYHjIKCAUQABgIGA0YHjIKCAYQABiABBiiBDIKCAcQABiABBiiBDIKCAgQABiABBiiBNIBCDM1NDZqMGo5qAIGsAIB8QX-DhEBMlGGZw&amp;sourceid=chrome&amp;ie=UTF-8#" data-ved="2ahUKEwiJ2uvHj9eQAxUKWUEAHZiZPO4QkAgoAHoECEMQAw" style=" text-decoration: none;">01482 692873</a></li></ul>

Returns & Refund Policy

Read The Vault’s Privacy Policy to learn how we collect, use and protect your personal information when you visit our website or place an order.

Privacy policy

Read The Vault’s Terms of Service which govern the use of our website and the purchase of products from The Vault Memorabilia Ltd.

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Read The Vault’s store policies including shipping, returns, privacy and terms of service. Everything you need to know about ordering from The Vault.

Store Policies | The Vault Support

Find all of The Vault’s store policies, including our shipping policy, return policy, privacy policy and terms of service. These pages explain how we process orders, handle returns and protect your personal information. Our policies are designed to e

Store Policy

Is The Vault a registered company?

Shipping Policy

Returns & Refund Policy

Privacy policy

Terms of Service