The Vault Support logo
The Vault Support logo

All articles

Shipping

Order before 16:00 for same day dispatch. Get Shipping rates & Delivery support...

When will my order be dispatched?

Orders placed before 4PM Mon-Fri are dispatched same day. Orders placed before 11AM Saturday are dispatched same day. Please note: Order placed after the delivery cut-off time will be shipped the next business day. Orders placed on Sunday or on Bank

How do I track my order?

Once your order has been dispatched from our warehouse, you will receive a shipping confirmation email. This email contains your tracking number and a link to track your order direct with our shipping partner. Didn't receive the email with the tracki

My delivery has not arrived on time

We’re sorry to hear that your delivery hasn’t arrived as expected. At The Vault, we ensure all orders are dispatched promptly, as we understand how disappointing delays can be. Here’s what you need to know:. If your order hasn’t arrived by the expect

Can I collect my order?

Due to the nature of our business operations and the secure environment of our premises, public access is restricted. Unfortunately, we are unable to offer an in-store collection service at this time. Need your order quickly?At The Vault, we offer a

Customs Clearance

When ordering to destinations outside the UK, your order may be subject to customs clearance and import fees. These charges are not included in your shipping cost, we as business have no control over these fees as they are determined by the customs a