I didn’t receive what I expectedUpdated a day ago

We’re sorry to hear that your order isn’t what you expected. At The Vault, we want to ensure you’re completely satisfied with your purchase, and we’re here to help resolve this quickly.

Here’s what to do:

1. Provide details: Please have the following information ready:

• Your order number.

• A description of the issue (e.g., wrong item, incorrect size, or missing parts).

• Photos if applicable (this helps us investigate the issue).

1. Contact us: Get in touch with our customer service team via:

   • Chat: Select the chat icon

   • Email: [email protected]

   • Phone: 0800 158 3800

What happens next?

• We’ll review the details you provide and work with you to understand what went wrong.

• Depending on the issue, we’ll either arrange for the correct item to be sent to you or provide a solution that works best for you.

  
  

Our commitment to you:
We understand how frustrating it can be when your order isn’t what you expected, and we sincerely apologise for any inconvenience caused. Please rest assured that we’ll work swiftly to resolve the matter and keep you updated every step of the way.

Thank you for your patience and understanding as we work to make this right.