Get help with returns, refunds, exchanges, missing items, damage & order issues...
At The Vault you can easily return unused merchandise within 30 days of delivery. This return process can be managed through your account page by using this link. Here’s how our returns work:. For UK Customers:. Initiate your return: Log in to your a
We’re sorry to hear that an item is missing from your order, rest assured we’re here to help resolve this quickly. Here’s what to do:. Check for split shipments: Sometimes, orders may be split into multiple shipments. If you’ve received a partial ord
At The Vault, we take pride in our high quality standards. Every product is carefully inspected and securely packaged to prevent damage during transit. That’s why we’re sorry to hear that your item has arrived damaged or faulty. Rest assured, we’re h
We’re sorry to hear that your order isn’t what you expected. At The Vault, we want to ensure you’re completely satisfied with your purchase, and we’re here to help resolve this quickly. Here’s what to do:. Your order number. A description of the issu
Once you've sent your return back to us, we’ll take it from there. As soon as we receive and inspect your items, we’ll send you an email to confirm that your return has been approved (provided everything meets our return policy). From there, your ref
Yes, you can exchange a product at The Vault! We want to make sure you’re completely happy with your purchase, and our exchange process is simple and straightforward. Here’s how it works:. Email us: Contact us at [email protected] with the follo