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Order

How to place, confirm, change & cancel your order with The Vault...

Placing an order

The easiest way to place an order with The Vault is direct through our website thevault.co.uk. Our global online store contains thousands of items across a magnitude of sports. Most of our items are unique and therefore have limited supply. The faste

When will my order be confirmed?

Straight away, as soon as you place an order you will receive an order confirmation email. This confirmation will have all the information about your order, including items purchased, billing and shipping details. You can continue to monitor and mana

Can I change or cancel my order?

Once an order has been confirmed, we are unable to make any changes. All orders are automatically sent to our fulfilment team to prepare, pick and send. We are therefore unable to cancel the order after this window. In this case, we ask that you plea

How do I get order updates?

All orders can be directly managed from your accounts page on our website. This page will show you any order updates, billing detail and purchase history. You can also find your order number, track an order and request a return. Visit Account page he